Personal Data Protection

B88Club Privacy Policy – Malaysian Member Personal Data Protection

At b88club, your privacy matters to us. This document clearly explains how we collect, use, store, and protect your personal information as a member of our platform.

Updated: 1 January 2026

Our Privacy Commitment: B88club has never and will never sell member personal data to any third party for marketing purposes. Your privacy is our priority, and every decision involving your data is made carefully in accordance with this policy.

1 Introduction & Scope of This Privacy Policy

This Privacy Policy is published by B88Club Entertainment Ltd ("b88club", "we", "our company") and applies to all users of the b88club.pro website, the b88club mobile app, and all related services we operate ("Platform").

We understand that personal information is a trust placed in us by every member. We honour that trust wholeheartedly. This policy was crafted not merely to meet legal requirements, but because we genuinely believe every individual has the right to know what happens with their personal data.

By accessing and using the b88club Platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Platform and contact our support team to close your account if needed.

This policy should be read together with Terms & Conditions b88club, which forms part of your overall agreement with us.

2 Personal Information We Collect

B88club only collects information that is strictly necessary to provide our services safely and effectively. Below is a detailed overview of the types of information we collect and where it comes from:

Data Category Example Information Resources
Identity Information Full name, date of birth, gender, identity card number Provided by you during registration or KYC
Contact Information Email address, phone number, residential address Provided by you during registration
Financial Information Bank account number, bank name, transaction history Provided by you during the deposit/withdrawal process
Identity Verification Data Copies of identity card, passport, bank statements Uploaded by you during the KYC process
Technical Data IP address, device type, web browser, operating system Automatically collected while you use the Platform
Activity Data Game history, wagering activity, login records, account activity Automatically generated during Platform usage
Communication Data Customer support conversation records and feedback Collected during interactions with our team

We do not collect any information considered sensitive data — such as health information, political views or religious beliefs — unless it is directly relevant to our service requirements and you have given explicit consent.

3 How We Use Your Personal Data

Every piece of data we collect has a clear and legitimate purpose. We do not use your data for any purpose other than those stated below:

  • Identity verification and KYC: To verify that you meet the minimum age requirement of 18 and to comply with anti-money laundering (AML) legal obligations.
  • Account management: To create, manage, and secure your b88club account and to process all financial transactions accurately and safely.
  • Service provision: To allow you to access and enjoy all games and services available on our Platform.
  • Security and fraud prevention: To detect, investigate, and prevent any fraudulent activity, money laundering, or misuse of the Platform.
  • Customer support: To enable our support team to assist you more effectively when you reach out to us.
  • Platform improvements: To analyse usage patterns in aggregate (without identifying individuals) for the purpose of improving the user experience.
  • Service communications: To send you important notifications related to your account, transactions, and security updates.
  • Legal compliance: To fulfil all legal and regulatory obligations applicable to our operations.

For marketing and promotional communications, we will only send such information if you have given your consent. You may withdraw this consent at any time via your account settings or by contacting our support team.

4 Information Sharing with Third Parties

B88club does not sell, rent, or disclose your personal information to any third party for their own marketing purposes. However, in the course of providing our services, there are specific situations where limited data sharing is necessary:

  • Payment service providers: Required financial information is shared with approved payment providers such as FPX, DuitNow and crypto processors solely to process your deposit and withdrawal transactions.
  • KYC service providers: Identity verification documents are shared with our accredited KYC partners for verification purposes only, and for no other purpose.
  • Game software providers: Required technical data is shared with third-party game providers to enable you to access their games on our Platform.
  • Regulatory bodies and law enforcement authorities: We are obligated to disclose information to the relevant authorities when required by law, court order or a valid official investigation.
  • Auditors and professional advisors: Within a very limited scope and subject to strict confidentiality agreements, data may be shared with auditors, lawyers, or accountants involved in legitimate company operations.

All third parties with whom we share data are bound by strict data protection agreements and are not permitted to use that information for any purpose other than what is specified in those agreements.

In the event of a company takeover, merger or asset sale, member personal data may be transferred to the new entity. We will provide members with reasonable notice before any such transfer takes place and ensure continued data protection.

5 Encryption & Data Security Measures

The security of your personal data is a responsibility we take very seriously. b88club continuously invests in the latest security infrastructure to ensure your data is always protected from unauthorised access, misuse or breaches.

The technical security measures we employ include:

  • SSL/TLS 256-bit Encryption: All data transmitted between your device and our servers is protected by the same industry-standard encryption used by leading financial institutions.
  • Static data encryption: Personal and financial data stored on our servers is also encrypted using industry-standard encryption algorithms.
  • Layered access control: Only staff with specific authorisation may access member data, and every access is logged for audit purposes.
  • Two-factor authentication (2FA): 2FA is available for all member accounts and is mandatory for internal administrative access.
  • 24/7 security monitoring: Our automated monitoring system is continuously on alert for any suspicious activity or intrusion attempts.
  • Regular security testing: We conduct regular penetration testing and security audits by independent third parties to identify and address any vulnerabilities.
  • Encrypted servers: Your data is stored in high-grade data centres with physical protection, controlled environments, and redundant backup systems.

While we employ comprehensive security measures, no system in the world can guarantee 100% absolute security. You also play an important role — ensure your account password is strong, unique, and not shared with anyone.

6 Cookies, Analytics & Tracking Technologies

B88club uses cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies: Required for core Platform functions such as login verification and session security. These cookies cannot be disabled as the Platform will not function properly without them.
  • Preference Cookies: Saves your preferences such as language, theme and display settings so you do not need to reset them each time you log in.
  • Analytics Cookies: Helps us understand how members use our Platform in aggregate so we can make meaningful improvements. This data does not identify you individually.
  • Security Cookies: Used by our fraud detection system to identify suspicious activity patterns and protect the Platform from abuse.

You can manage your cookie settings through your web browser at any time. Disabling certain cookies may affect Platform functionality, but you are fully entitled to do so.

7 Data Storage & Retention Period

B88club retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.

  • Active account data: Retained for the duration your account is active and for the required period following account closure for legal compliance purposes.
  • Financial transaction records: Retained for a minimum of 5 years from the transaction date in accordance with AML legal requirements and financial reporting obligations.
  • KYC Documents: Retained for 5 years after account closure or the period specified by the relevant regulatory authority.
  • Customer support communication logs: Retained for 2 years for reference and service improvement purposes.
  • Technical data and system logs: Retained for 12 months for security and technical troubleshooting purposes.

Once the retention period expires, your personal data will be securely deleted or permanently anonymised so that it can no longer be associated with you.

8 Your Privacy Rights as a b88club Member

You have the following rights regarding your personal data held by b88club. We are committed to making it easy for you to exercise these rights without unnecessary barriers:

👁️
Right of Access

You have the right to request a copy of all personal data we hold about you. We will process your request within 30 business days.

✏️
Right to Rectification

If any personal data we hold about you is inaccurate or outdated, you have the right to request an immediate correction.

🗑️
Right to Erasure

You may request deletion of your personal data, subject to applicable legal obligations and active contractual terms.

Right to Object

You have the right to object to the processing of your data for specific purposes such as direct marketing at any time.

📦
Right to Data Portability

You may request your personal data in a machine-readable format for transfer to another service if required.

⏸️
Right to Restriction of Processing

In certain situations, you may request that we restrict the processing of your data while an issue is being resolved.

To exercise any of the above rights, please contact our privacy team via live chat or email. We may require identity verification before processing any request related to your personal data.

9 Child Protection & Age Restrictions

The b88club platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

Our registration process includes comprehensive age verification steps. Should we discover that a child's personal data has been collected inadvertently, we will immediately take action to delete that data and close the account in question.

If you are a parent or guardian and believe your underage child has registered on our Platform, please contact us immediately via live chat or our support email so that prompt action can be taken.

10 Amendments to This Privacy Policy

B88club reserves the right to update or amend this Privacy Policy at any time. Any changes take effect immediately upon publication of the updated version on this website. The "Updated" date at the top of this page will reflect the date of the latest amendment.

For amendments deemed material or significant, we will notify members via their registered email or in-account notification at least 7 days before the changes take effect, giving you sufficient time to read and understand them.

Continued use of the Platform after any amendments are published will be considered your acceptance of the revised Privacy Policy. If you do not agree with the changes, you have the right to stop using the Platform and close your account.

11 Contact Our Privacy Team

If you have any questions, concerns or complaints regarding how we handle your personal data, the b88club privacy team is ready to assist you:

  • 24/7 Live Chat: The fastest way — the chat icon is available at the bottom corner of our Platform screen, with an average response time of under 2 minutes.
  • Email: [email protected] — for written enquiries that require documentation or file attachments.
  • Email Response Time: We are committed to responding to all privacy enquiries within 72 business hours.

For formal requests regarding privacy rights such as data access, correction, or deletion, please clearly state the type of request and include valid proof of identity to expedite the verification process.

We are committed to resolving all privacy complaints fairly and transparently. If you feel your complaint has not been resolved to your satisfaction, you have the right to refer the matter to the relevant data protection authority in your jurisdiction.

Why Your Data Is Safe with b88club

Six core pillars of privacy protection we guarantee to every member

Bank-Level Encryption

The same 256-bit SSL encryption used by the world's leading banks protects every piece of data moving between your device and b88club's servers. No third party can intercept your information.

Trusted KYC

Our identity verification process uses an integrated KYC system operated by certified partners. Your documents are processed in a secure environment and are not retained longer than necessary.

No Data Sales

B88club has never and will never sell or rent member personal data to advertisers, marketing companies, or any third party for their own commercial gain. This is our promise.

Secure Server Infrastructure

Your data is stored in high-grade data centres with layered physical protection, controlled temperature and humidity environments, and automated backup systems to ensure service continuity.

Regular Security Audits

We conduct regular security testing and third-party audits to identify potential vulnerabilities and ensure our data protection systems remain at the highest standard.

Full Privacy Rights

You have full control over your personal data. From access and correction to deletion — we make it straightforward to exercise all your privacy rights without unnecessary red tape.

🔒

Your Privacy Is Protected — Play with Peace of Mind at b88club

With bank-grade encryption, a transparent privacy policy, and our commitment to data protection, you can play at b88club with complete confidence. Register today and experience the difference of a platform that truly cares about its members' security.

18+ only. Please read Responsible Gaming us before playing.

Bahasa Melayu